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Application Development and Maintenance

When there is a rush to automate and get higher levels of efficiency into every aspect of the operation of an enterprise, you need a partner who has the ability to who has the ability to find foolproof solutions and methods that address this with urgency and expertise. In Tekskills you have a team that can develop enterprise software that automates primary business processes to maintaining or modernizing legacy systems. Across the world we work to make a positive impact on the businesses through a predictable methodology and responsiveness that helps enterprises carry on with their day-to-day operations without interruptions or downtimes.

We develop customizable solutions in application development and maintenance. We make our delivery predictable, reliable and agile to support business objectives. Our superior engineering capabilities combined with experience in a range of closed and open source technologies with proven global delivery models ensure that we are there when the client needs us and with the solutions that can impact their businesses both in the short and long terms. We have over the years developed a reputation of creating custom applications that are ahead of the curve. We also work with product companies that power an enterprise’s core business. The ADM arm has a well-organized command center and a methodology, which ensures there is adequate knowledge transfer and reverse engineering wherever needed.

Tekskills consultants provide a wealth of business vertical knowledge with technical and functional expertise to meet customers’ short-term needs and long-term Total Cost of Ownership (TCO) reduction goals. Tekskills offers specialized resources with proven Implementation, Upgrade, Value Maximization & Support Services experience for all Industry Verticals.

Our center of excellence is balanced on applying the best business practices to facilitate substantial returns on investment (ROI’s) by efficient deployment of enterprise solutions. Our solid value proposition of transparent engagement models, comprehensive service levels and cost effectiveness will make all customers happy.

Application Integration

Tekskills has broad experience in Enterprise Application Integration as well as custom Application Development. We have experience in the following technology suites.

SAP

Tekskills delivers the power of SAP to its clients by supporting them in each and every process step even after the project goes live. Our references will confirm we deliver rapid implementation, lower cost, and higher quality to maximize ROI. We have experience in SAP Business Suite, SAP for Industries and SAP NetWeaver product portfolios. We specialize in the following product portfolios:

  • Business Suite :ERP R/3 including (FI. CO, MM, PP, SD, WM), SCM, CRM and HANA
  • Industry Solutions :SAP Retail, Point of Sale (POS), Apparel and Footwear Solution (AFS)
  • NetWeaver : SAP NetWeaver MDM, Identity Management and Single Sign-On
Oracle

Oracle E-Business Suite From advisory services through software validation, Tekskills brings a holistic approach to Oracle’s premiere business suite designed to minimize business disruption and risk. Our methodology combines best-of-breed testing tools, a unique testing framework and our well-defined processes that reduce production defects during a rollout.

Some of the key offerings of the advisory group include: Product assessment services, solution roadmap and strategy planning, gap analysis, implementation improvement assessment, version migration assessment, implementation assessment and product assessment.

Our shared pool of resources provide the following support services: Application support and bug fixing, DBA support/system administration, help desk services using FP/SLA frameworks, first and second level support, monitoring and troubleshooting, support for business operations, performance tuning, data analysis and reporting.

Siebel CRM Tekskills Centre of Excellence delivers end-to-end Siebel solutions for Financial Services, Life Sciences, Hi-tech, Manufacturing, Retail, Communications, Media and the Public Sector companies. Tekskill’s Siebel practice has worked with more than 20 customers in over 35 engagements. The practice has over 200+ consultants with the full range of project delivery skills that include Project Managers, Solution Architects, Business Analysts and Technical consultants.

Some of the key offerings of the support services group include: End to End ownership of Siebel application to reduce TCO – Data Center, Infrastructure, Application support, Automation, Application monitoring, maintenance and release management.

PeopleSoft HCM Deep Domain, Process, Business, Functional and Technical skill sets.

Support services:Application Development, Support, Maintenance, Upgrades & DBA Services.

Key Competencies:Global Core HCM - HR, Base Benefits, Benefits Administration, Payroll Interface, ESS and MSS, Portal, Custom Modules, BI Cognos for Reporting, Learning Management System(LMS) and Recruiting.

Oracle Cloud Applications With our early insight into Oracle’s technology and ERP expertise, we are positioned to help you adopt a future in the cloud. Our proven roadmap enables you to transition to the full suite of Oracle Cloud Applications or co-exist with current ERP systems.

Whether you choose an on-premise or cloud-based model, Tekskill's application strategy is to offer choice and flexibility with the most comprehensive, modern and secure portfolio of products and services to fit your business needs. Backed by Oracle's investments in technology and infrastructure, they are designed to keep data secure while meeting compliance requirements.

Fusion Middleware solutions enable you with scalable, flexible, simplified business processes along with integrated, open standards based architecture that increases your capacity for growth and responsiveness to change.

Tekskills Oracle Cloud Practice has been serving clients from 2010, has over than 100+ consultants serving clients globally and delivered more than 40 engagements. We have helped clients create business cases to support proposals to client boards. Some of the key offerings include: SOA Assessment, Platform Evaluation & Roadmap, Solution Design & Architecture, Build, Integrate & Deploy, Upgrade & Migrate Services, Testing & Quality Assurance, Operate, Maintain & Support.

Microsoft

Tekskills is a Microsoft Partner. Our Microsoft practice is primarily focused on business process automation especially Customer Relationship Management and collaboration.

Tekskills offers end-to-end services on :

Microsoft Dynamics CRM Microsoft Dynamics Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields.

At Tekskills, we offer industry-specific and task-specific software frameworks and tools that help organizations more quickly and easily integrate Microsoft Dynamics CRM into their existing applications and IT infrastructure. The frameworks target specific industry requirements such as: Loyalty Management, Healthcare Management, Wealth Management solutions. Some of the functional CRM extensions we offer: Territory Assignment, Group Calendar, Relationship Tree, Facebook Lead Tracker, Global Address Search, Mobile App

Microsoft SharePoint With a vast pool of SharePoint consultants, we specialize in expansive and complex SharePoint deployments. We are expert in both Microsoft technologies and the many modern and legacy applications that integrate with SharePoint.

Our key services for Microsoft SharePoint include: Migration planning, Usability planning and User interface design, Business rules development, Content management, Infrastructure development, Change and program management, Legacy application assessment, Application development, Support and Training.

Microsoft Azure Cloud Windows Azure platform is Microsoft's cloud service for providing on-demand computing and storage resources. It is ideal for hosting collaboration systems, running big data applications, and migrating applications out of over-burdened data centers. Tekskills Azure Cloud Practice helps you design, build and run software for enterprise deployment. To accelerate time-to-value, we provide architects for strategy, pre-built methodologies for development and an open environment for exploring Azure operations. Used in combination with our global network of data centers, the suite helps IT organizations and software vendors seamlessly migrate any part of their computing or storage operations to the cloud.

Our key service offerings for Microsoft Azure Cloud Platform include: Database Consolidation, SaaS Enablement, Extended Storage, Partner Integration, Mobility Enablement, Elastic IT, Global Web Development.

Custom Apps

Tekskills has a highly motivated and experienced team who have the passion to create the best. We have wide experience in Mobile Apps Development for all major platforms like iOS, Android, Blackberry, Windows phone and J2ME as well as native HTML 5 hybrid application development. We deliver high quality, time bound, cost-effective and value added services to meet a wide array of requirements in order to help clients yield greater return on investment for their mobile technology initiatives.

Our Mobile Development support includes:

  • Custom Web Application to standard CSS3, HTML5, JQuery and AJAX
  • Front end, HTML5+CSS3, Media Query, JavaScript, Bootstrap.css and Jquery
  • MS (C#, ASP.NET, VB.NET, SharePoint, SQL Server)
  • Back End with MySQL, Postgresql, Mongo DB, MySQL
  • Redesigning Web Application or Website for better viewing & functionality
  • CMS & Ecommerce Customization

Hosting Services

Our Global Shared Hosting services allow you to maximize value and ROI at low costs in for SAP maintenance and support. With our resource optimization, scalability and leadership, SAP runs at ease for our global clients. By hosting your SAP applications and support services with us, you can mitigate risk, reduce complexity and direct scarce programming resources toward other business-critical projects. Our Global Shared Services group consists of more than 200+ SAP consultants. We deliver services across SAP R/3 core modules, HCM, APO, CRM-ISA, SRM, ECC and SolMan, using both a hybrid(onsite-offshore) and 100% offshore models. To ensure the utmost reliability, we have vast resource pool dedicated to monitoring, management and maintenance of your SAP applications including equipment and skilled personnel located in Data centers around the world. Our expert resources and tools speed up the integration of SAP software suites with other business applications and systems. They also help with system tuning and maintaining interactions between SAP and non-SAP systems to ensure your systems perform at their best.

Implementation & Optimization

Our principal SAP consultants & SMEs bring together more than 50+ Global SAP implementations to the table. Our global resources, technical expertise and insight will ensure positive returns on your SAP investment. Leveraging our Tekskills custom tools and the SAP implementation methodology, we can help implement, integrate, test and maintain SAP applications throughout your organization. Our expert resources and tools speed up the integration of SAP software suites with other business applications and systems. They also help with system tuning and maintaining interactions between SAP and non-SAP systems to ensure your systems perform at their best.

Upgrades and Migrations

SAP system upgrades and migrations are a critical technical path for any organization. Our consultants are expert in objectively assessing the impact of an upgrade on existing processes and applications upfront, minimizing system downtime, securing resources and meeting tight timelines. Having completed many successful SAP upgrades seamlessly for global organizations, Tekskills’s SAP practice is well aware of these challenges and obstacles. Our upgrade specialists ensure a smooth transition to your new SAP environment with minimal impact to ongoing business initiatives. We provide a unified and systematic approach for SAP upgrades and Migrations (Homogeneous/Heterogeneous) that significantly improves repeatability, reduce the time and budgetary requirements for large upgrade projects. The process begins with an assessment study that identifies expected business benefits and the operational impact of the upgrade. Then we typically create a roadmap identifying milestones, new features and enhanced operational processes.

Support

Tekskills SAP Practice is your One-stop source for complete, end-to-end services extending from pre-implementation planning through Implementation, End User Training, Post Implementation Support & Maintenance and upgrade. Our support services include: Post Implementation Support, Virtual 24 Hour Offshore ABAP Development, Implementation and Support Capability, User Support, Technical Support, Operational Support & End User Training & Documentation Support, SAP Basis & Security support.

SAP Support Product Line

  • mySAP ERP
  • mySAP ERP Human Capital Management (mySAP HCM)
  • mySAP Customer Relationship Management (mySAP CRM)
  • mySAP Supplier Relationship Management (mySAP SRM)
  • mySAP Supply Chain Management (mySAP SCM)
  • mySAP Netweaver with SAP Solution Manager
  • mySAP Business Intelligence (mySAP BI/BW)
  • BusinessOne for SMB segment

Our Advantage

  • State-of-Art Infrastructures with Global Delivery Centre at India
  • Reliable, Competitive and Quality service provider
  • Fast-Growing IT services company
  • 24×7 Onsite/Offsite support
  • Meeting short term to long term flexible needs efficiently
  • Access to highly qualified, talented and experienced teams resources globally
  • Pilot based project approach
  • Flexible Project Cost Models
  • Quality at Reduced Costs

Project Management

As one of the most essential services that Tekskills provides in all of our engagements, effective Program and Project Management ensures delivery of high-quality and timely results. Our skilled program and project managers have years of experience in managing complex programs and/ or PMI’s Project Management Professional (PMP) certifications.

In addition to providing expert program and project management services as an integral part of all our engagements, we also offer this as a separate service, capable of adding value and ensuring quality to any program a client has initiated. Depending on the client’s needs and the nature of the program, our program and project management services include:

  • Project Initiation, Planning, Execution, Monitoring and Controlling, Closing
  • Risk Management, Governance & Alignment
  • Quality Assurance/Quality Control
  • Performance Improvement

Cost Benefit Analysis

Business Strategy

Helps technology executives identify and cultivate critical IT capabilities needed to better align with and fulfill business goals, improve performance, and deliver value to stakeholders and shareholders. Business case preparation capabilities include strategy definition, cost model development, ROI/NPV analysis, scenario analysis and formal report.

Staff Augmentation

Tekskills has broad experience in staffing consultants in the areas of:

  • Implementation of Enterprise Applications like SAP, Oracle
  • Networking, Network Security and Infrastructure Management Services
  • Quality Assurance and Testing
  • Data Base Administration
  • Business Intelligence and Data Warehousing
  • Program, Project, Change and Vendor Management
  • Application Development in Java/J2EE and .NET environments

Tekskills will hire required competent resources and provide services with premium standards and quality to clients. Being IT Consulting Company, we understand customer requirements and mapping them to the right resources is a very intrinsic aspect of our operation. Our HR professionals are trained horizontally and vertically in technology and industry. This gives an uncompromising edge to our recruitment team to cater to any of the customers’ needs in IT.

Our Acquisition Plan includes the following steps:

  • Sourcing:Tekskills has access to around 20,000-30,000 active resumes from multiple sources like:
    • Own Database:ekskills has its own database of candidates.
    • Social Networking Websites:Utilizing social network sites like LinkedIn etc.
    • Job Portals:Including Dice, Monster, Simply Hired and Corp-Corp.
  • Validation:This process step involves verifying if the candidate has valid employment authorization (US Citizen, US Permanent Resident, EAD, H1-B, OPT etc.).
  • Pre-Screen Interview: echnical screening of the candidate conducted by our team.
  • Client Interview:Once the candidate passes our validation and pre-screen interview stages, they will be presented for Client Interview.
  • Background Verification: After the candidate successfully complete client interview, a basic criminal background check will be completed. Based on the client requirement a thorough background check will be completed.
  • Job Offer:After successfully completing client interview, background verification, and client consultation, candidate will be formally offered the job.
  • On Boarding:If the candidate accepts the job, there will go through an on-boarding process.

Global Delivery

Tekskills thinks that the optimal mix of onsite/offshore resources is a key strategic factor for the success of any program. Tekskills has vast experience with the Global Delivery Model (GDM) to ensure the optimal distribution of resources. With operations centers in the US and India, our flexible delivery model optimizes resources and delivery locations to best meet our customer requirements. In Tekskills’ Global Delivery Model, about 25% (ideally 20%-30%) of the work is delivered by our consultants at client premises, while 75% (ideally 70%-80%) of the effort is delivered from scalable, talent-rich, process-driven and cost competitive development center. But decisions on how and where IT solutions are delivered are made solely based on what is best for your business.

Global Delivery Model has many advantages, but there is an element of risk for product-based organizations with regard to IP and confidentiality. Tekskills understands the significance of the IP/confidentially issue and provides various measures to protect our clients technology IP including:

  • Confidentiality agreements with clients prior to engagement.
  • All off-shore employees and contractors involved in the program, are trained in IP and confidentiality requirements specific to the company and the country in which the company operates, along with the general guidelines that safe guard and protect Client IPs.

Tekskills makes Global Sourcing a smooth and seamless process, because we understand and anticipate your needs and operate diligently to meet them.

Network and Security

Tekskills provides innovative and value added Network Services across technology and product domains to enterprises worldwide, based on a flexible project delivery model and packaged services.

Tekskills networking offers consulting, solution design, implementation and integration. We have partnered with Cisco, a leading technology solution provider for networking and communication infrastructure.

We offer two levels of remote monitoring and network infrastructure management, across multiple vendor platforms – including CISCO, HP ProCurve, Juniper and Packeteer. With both our standard and premium Network Operation Centre (NOC) services, you get 24/7 monitoring, 365 days a year.

Data Networks Local Area Network (LAN) Management

Local Area Network management covers support and maintenance of end-to-end LAN infrastructure comprising of devices such as switches, firewalls, load balancers and monitoring of the LAN infrastructure.

Our product support includes: TDM (time-division multiplexing) and IP (internet protocol) telephony, Routers, Ethernet switches, Firewalls, VPN devices, Wireless LAN. With our standard NOC monitoring, we monitor your network remotely, 24/7, 365 days a year and alert your IT staff when we detect a failure. With this service level, you maintain your own internal network infrastructure. We also proactively manage your network assets, respond to alarms when we detect them and work to restore the service with minimal effect on your business.

Wide Area Network Management

WAN management covers the provision of circuits, connectivity management, support and maintenance of end-to-end WAN, MAN, Internet, MPLS, P2P links, infrastructure comprising of devices such as Routers, ISP equipment, WAN accelerators, Link Encryptions, VPN concentrators and monitoring of the WAN infrastructure.

Wireless Data Network Management

Wireless network management covers the support and maintenance of end-to-end Wireless data network infrastructure comprising of devices like wireless routers, Wireless access points, Wireless network adapter and monitoring of WLAN infrastructure.

Voice Networks

This Network Service covers end-to-end support and maintenance of Voice/VoIP systems infrastructure comprises a host of devices and systems such as PBX, Call manager, Voice mail server, and call billing system, Unity systems, call managers and monitoring of Voice and VoIP network infrastructure.

Security

Security breaches in security systems can result in adverse impacts on your organisation – as well as the community and economy at large. Organizations are increasingly at risk and many do not have the resources to manage security internally. If your organisation needs a high level of enterprise wide security, Tekskills can work with you to ensure you have a secure and stable network. Tekskills offers a wide range of security services and solutions across multiple technologies and vendors, designed to protect your voice and data networks.

Some of the key security offerings: Virtual private network (VPN) solutions, Security policy development, Threat assessment analysis, Intrusion detection, Access protection, Security management and monitoring.

Cloud Advisory Services
  • Identify potential cloud computing deployment models (Private, Public, Hybrid) for targeted applications and development.
  • Assess and recommend the optimal cloud solution set
  • Define target-state architecture to achieve IaaS, PaaS and SaaS service model goals
  • Formulate cloud strategy, policy and standards
  • Build architecture of cloud-enabled applications
Cloud Deployment and Migration Service
  • Utilize architecture outputs from Advisory Services to migrate cloud-ready applications and data to cloud environment
  • Remediate and optimize applications for cloud
  • Test applications and dependent systems for cloud-readiness
Cloud Development and Assurance Service
  • Migration of in-house applications to IaaS and PaaS Cloud platform
  • Governance, SLA and performance metric design
  • Performance and functionality testing of cloud-based applications
Cloud Environment Build and Management Service
  • Management of IaaS, PaaS, and SaaS components
  • Ensure stability, scalability, SLAs, security and monitoring of cloud environments through pro-active management
  • Shared governance of technology, business and application standards
  • Managed services for a cloud environment
  • Virtual Desktop Infrastructure(VDI)
Disaster Recovery Cloud Service
  • End-to-end disaster recovery service, managed by Tekskills
  • Host-based, native RDBMS and native storage replication services
  • Service management for 24/7 operations
  • Recovery capability at a lower TCO

Data Center and Virtualization

Data Center Network Management

DC network management covers support and maintenance of end-to-end DC network infrastructure. The DC network support covers monitoring, management, performance and capacity utilization of each device and report.

The network and data centers are the lifeblood of today’s enterprises especially with the growing dependency of Internet of Things (IoT) infrastructure. In order to stay ahead, organizations of all types and sizes must strive to maintain 100% uptime. Even 1 hour of downtime can potentially cost millions, cripple operations, and damage the integrity of a brand.

Tekskills remote management enables network and systems managers to monitor and respond to globally distributed networks from a central location at any given time. This enables secure remote access to equipment for monitoring, troubleshooting, and repairing assets even during system or network outages. With remote management services from Tekskills, one can proactively detect and correct device or system failures to ensure infrastructure resilience and business continuity.

Data Center Virtualization and Consolidation

Tekskills analyzes your data center or IT infrastructure, helping you plan, implement and transition to a more efficient infrastructure solution. DC consolidation includes server and storage virtualization and migration. We have experience with Cisco UCS servers, Cisco Nexus switches, VMware and EMC/NetApp storage.

Tekskills has proven expertise in end to end Data Center migrations, consolidations, cloud migrations and virtualization technologies, solutions and architectures.

  • Routing protocols – EIGRP, OSPF, BGP, MPLS, DMVPN, Cisco & Juniper Routers (Cisco ASR & ISR, Juniper MX, J-Series)
  • LAN Switching – VLAN, VTP, STP, EtherChannel, CoS
  • Security - Firewalls, VPNs, Authentication (TACACS, AAA, PKI), 802.1x (Cisco ISE), Juniper & Palo Alto experience
  • Load Balancers - F5, NetScaler, A10, Web Dispatchers
  • WAN – MPLS, MPLS/VPN, MP-BGP, TCP/IP
  • Storage Networking protocols - Fiber Channel, iSCSI, NFS/CiFS, storage multi-pathing X86 hardware solutions. Rack and blade server solutions from HP, IBM, Dell Firewalls/IPS, WAN optimization
  • VMware: ESXi, vSwitch operations, SRM (site recovery manager), View, vCloud
  • Cisco: Nexus, MDS, UCS
Backup and Recovery Services

Tekskills delivers Backup and Restore Services that provide information-centric, managed backup and protection services for laptops, distributed servers, remote campuses, business units, data centers, and enterprise systems. Tekskills’integrated hardware, software, and services cover the full spectrum of backup/restore architectures that today’s enterprises demand. And, these can be tailored to meet your business objectives. The backup and recovery services also provide a high-level assessment of your current business continuity program and environment from a disaster prevention and preparedness perspective. Services include storage, archiving and disaster recovery.

Cloud Computing

It’s clear that we’re in the midst of a profound, pervasive, and inevitable technology paradigm shift. Cloud computing, fueled by the move to 100% virtualized environments, represents a massive platform change that is altering the status quo of IT. As this shift continues to gain momentum, IT strategies must be defined, planned against, and implemented in the context of this new world order versus perpetuating conventional IT paradigms.

Cloud Computing:Tekskills believes in the transformational power of Cloud Computing for enterprises. Enterprise Applications has traditionally been accessible only to large companies. The main deterrent for small and midsize companies to adopt Enterprise Applications has been the cost. Specifically, companies need an Enterprise Application solution that involves a low Total Cost of Ownership (TCO), requires minimal time to implement and can be used “out of the box” without the need for significant customization.

Software as a Service (SaaS) applications offer considerable cost savings and scalability to businesses of all sizes. Tekskills provides functional configuration, process integration, and lifecycle management services to ensure that you realize the full benefit of SaaS applications.

Our Cloud offerings are fully integrated business management software designed for midsize companies or small businesses that want the benefits of large-scale business applications without the need for a large IT infrastructure. It enables preconfigured process best practices for managing financials, customer relationships, human resources, projects, procurement, and the supply chain. We take care of installation, maintenance, and upgrades – so you can focus on your business, not on IT. Our cloud offerings support operations in many countries, with multiple languages and currencies – so your IT infrastructure can easily expand with your company.

Tekskills Cloud Services

Tekskills offers end-to-end cloud computing services with technical consulting to further transform the way organizations leverage IT. Our highly structured approach helps to establish your business needs, assess the underlying technology components and then deploy the appropriate cloud computing components to deliver reduced costs, enhanced agility, quick service delivery and improved scalability.

RIM and Helpdesk Services

Tekskills Remote Infrastructure Management Services can help design, build, run and manage your IT infrastructure in a flexible manner that allows for better integration. Whatever your IT infrastructure challenges are, our Remote Infrastructure Management Services helps keep your infrastructure up and running.

Our IT Service Desk - led by ITIL methodology, acts as the nodal point between service providers and end-users. It provides end-to-end ownership of the calls till resolution.

RIM Services benefits include
  • 24 x 7 Support Operations
  • Single Point of Contact for customers
  • Improved time to market
  • Increased operational margins
  • Expanding support coverage across time zones
  • Proactive management through increased automation
  • Meeting the compliance requirements
  • Ensuring business continuity
  • Reduced Total Cost of Ownership (TCO)
  • Improved Customer Satisfaction
Server Management

Tekskills Server Management offers capacity planning, forecasting, virtualization, and 24x7 administration of servers. This includes incident and problem management, performance monitoring and tuning, operating system upgrade, optimization of disk and processor usage and load balancing, and security and patch management for the operating system.

Desktop Services

Tekskills Desktop Services offer infrastructure consolidation and standardization along with basic hardware/software support, troubleshooting, application management and end user support. Tekskills leverages new and existing technologies in desktop virtualization and consolidation that reduces management overheads on large scale. Our desktop services assist in seamless platforms and application migration.

Database Management

Tekskills Database Management offers end-to-end database management services include design, installation/upgrade, administration, performance management, back-up and recovery, reporting, and auditing.

Managed Backup Services

Tekskills Backup Services offer leading-edge backup and disaster recovery services assist customers in the backup of data to media/offsite and in the replication of virtual servers for DR and BCP.

Technical HelpDesk

Tekskills Technical HelpDesk provides voice, email, and remote helpdesk support services for software, hardware, database, networks, and operating systems. Tekskills technical support team leverages superior technical expertise, diagnostic skills, and management abilities to provide 100% support to IT users.

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