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RIM and Helpdesk Services

Tekskills Remote Infrastructure Management Services can help design, build, run and manage your IT infrastructure in a flexible manner that allows for better integration. Whatever your IT infrastructure challenges are, our Remote Infrastructure Management Services helps keep your infrastructure up and running.

Our IT Service Desk - led by ITIL methodology, acts as the nodal point between service providers and end-users. It provides end-to-end ownership of the calls till resolution.

RIM Services benefits include
  • 24 x 7 Support Operations
  • Single Point of Contact for customers
  • Improved time to market
  • Increased operational margins
  • Expanding support coverage across time zones
  • Proactive management through increased automation
  • Meeting the compliance requirements
  • Ensuring business continuity
  • Reduced Total Cost of Ownership (TCO)
  • Improved Customer Satisfaction
Server Management

Tekskills Server Management offers capacity planning, forecasting, virtualization, and 24x7 administration of servers. This includes incident and problem management, performance monitoring and tuning, operating system upgrade, optimization of disk and processor usage and load balancing, and security and patch management for the operating system.

Desktop Services

Tekskills Desktop Services offer infrastructure consolidation and standardization along with basic hardware/software support, troubleshooting, application management and end user support. Tekskills leverages new and existing technologies in desktop virtualization and consolidation that reduces management overheads on large scale. Our desktop services assist in seamless platforms and application migration.

Database Management

Tekskills Database Management offers end-to-end database management services include design, installation/upgrade, administration, performance management, back-up and recovery, reporting, and auditing.

Managed Backup Services

Tekskills Backup Services offer leading-edge backup and disaster recovery services assist customers in the backup of data to media/offsite and in the replication of virtual servers for DR and BCP.

Technical HelpDesk

Tekskills Technical HelpDesk provides voice, email, and remote helpdesk support services for software, hardware, database, networks, and operating systems. Tekskills technical support team leverages superior technical expertise, diagnostic skills, and management abilities to provide 100% support to IT users.

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